Accessibility

Making live entertainment accessible to all is important to us at Camp & Furnace and we hope that the following guide will assist you in advance of your visit. We are continually working to upgrade our facilities and ensure equal access for those who may have additional requirements. We also provide a complimentary Personal Assistant ticket for those customers who may be unable to attend an event on their own due to medical or accessible requirements. Feedback is always welcome and we encourage you to get in touch with any comments or suggestions for improvements you have.

 

Contact:

If you have any questions regarding the facilities available at the venue before visiting, please do not hesitate to get in touch via enquiries@campandfurnace.com

We aim to respond to all enquiries within 3 working days.

Due to Covid 19, we are working on a reduced staffing structure and are not office based full time. We advise that you email in the first instance or if preferred, send us your contact details and we can arrange to call you back.

 

Venue Information

Our venue consists of 2 main event spaces: Camp and Furnace. We are a warehouse style venue with flat concrete floors throughout and both rooms are one level with no balconies or mezzanine levels.

 

Main Entrance & Lobby

There is level access from street level to our Lobby and both rooms via separate entrances.

There is an accessible toilet located within a corridor off the Lobby, next to our main toilets, with a coded door (available from any member of staff on arrival). There is a steward positioned in the Lobby and should assistance be required, the steward will have direct radio contact with our medical team or first aiders.

 

Camp:

There is flat level access from street level into the main entrance of Camp. Bars, merchandise stalls and any event activities are on one level with flat access throughout.

There is an accessible toilet within Camp, also with level floor access, and a coded door. (available from any member of staff).

Unfortunately, Camp does not have wheelchair access to the Lobby, with 2 steps leading down to this area. For wheelchair users, Lobby can be accessed by exiting the main doors of Camp and reentering through the Lobby entrance (there is a distance of approx. 20m between these doors)

Events which are usually held in Camp include bingo, quiz nights and sports screenings.

 

Furnace

Entrance to Furnace is via the Lobby, which has flat access from street level and through to the venue.  Bars, merchandise stalls and any event activities are on one level with flat access throughout.

There are ladies and gents toilets within Furnace, with the gents being at ground level and the ladies at first floor level, with 18 stairs to access. There is flat access to the dedicated accessible toilet located off Lobby.

Most of our live music events are held in Furnace.

If you require more information or details on which room an event is being held in, please get in touch.

 

Personal Assistant Tickets

For customers with additional needs who have purchased a full price ticket to the event, we can provide one ticket free of charge for a personal assistant or support worker to attend with you. Please just let us know when booking that you will be bringing your PA along, by contacting enquiries@campandfurnace.com.

 

Getting Here

By Train:
The closest mainline station to the venue is Liverpool Lime Street, which is located just over one mile from the venue. Lime Street Station has step free access to all platforms, the main street and taxi rank. Staff assistance can be requested if required, including a mobility assistance vehicle. There are connecting bus routes from Lime Street which pass through St Johns Market, directly opposite Lime Street Station (see details below)

There are also two Hackney taxi ranks located outside each entrance to Lime Street Station, where a taxi to the venue will cost approximately £5 dependent on traffic.

For further information on the facilities available at Liverpool Lime Street, visit their website on the following link: https://www.nationalrail.co.uk/stations/LIV/details.html

By Bus:
Liverpool One Bus Station is located approximately 0.8 miles from the venue. Our closest route from this stations is 204, which drops off approx. 40 meters from the main entrance. The bus stop for the return journey to Liverpool One is approximately 60 meters from the main entrance.

From St Johns Market, the closest routes are 82 and 500. These drop off approx. 300 meters from the venue entrance. The bus stop for the return journey is also approx. 300 meters from the venue.

For more information on accessibility on bus routes in Merseyside, please visit the Merseytravel website on the following link: https://www.merseytravel.gov.uk/bus/accessibility/

By Taxi:
There are several local taxi companies who will pick up or drop off at the venue. We have listed some below:

Alpha – 0151 722 8888
Excel – 0151 728 8888
Delta – 0151 924 7373

 

Wheelchair Spaces

Wheelchair spaces are available when you book and are limited to a first come, first served basis.

 

Viewing Areas

We understand that you want to experience our events with your friends, but due to space limitations, we are only able to allow you and one (1) companion into an accessible area and cannot always guarantee seated options. Please make contact with us at the time of purchasing your ticket.

 

Parking

The Cains Brewery car park is located approximately 160m from the venue entrance, and is open 24 hours a day 7 days a week. This is a pay and display public cark park.

There is also on street parking surrounding the venue (Greenland Street, Jamaica Street, Flint Street) which is free after 6pm, with dedicated spaces for blue badge holders directly opposite the venue on Greenland Street.

 

Drop Off Points

The main entrance to the venue is on a relatively quiet street with plenty of space externally, and so is suitable for taxis or private vehicles to drop off directly outside the entrance on Greenland Street. Taxis will also pick up from the main entrance.

 

Early Entry

We allow an early entry system for those customers who have pre booked accessible facilities with us. Please arrive at the venue 10 minutes prior to doors, and make yourself known to a member of staff. As soon as we are able, we will allow entry, giving you time to access the area you are booked into and be advised of your nearest toilets and exits.

Any questions you may have, or anything we can assist with, please do not hesitate to ask our staff.

 

Medical

We have medics on duty for our large scale events, and in their absence we have qualified first aiders should they be needed. If you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be discussed in confidence, in advance.

If you are feeling unwell or require medical assistance at any point during your visit to the venue, please speak to any one of our stewards or security staff, all of whom are in direct contact with the medical team or first aiders.

If you are required to bring medication or medical equipment in to the event and have any concerns regarding this, please contact us in advance or you can request to speak with our medic when you arrive at the venue.

Should you need to bring food or drink into the venue (to manage a medical condition) or bring medicines or medical equipment with you, just let us know at the time of booking or on arrival.

Free drinking water is available at all bars within the venue.

 

Assistance Animals

Assistance animals are welcome in all areas of the venue. We may request proof that your dog is registered with an organization that is a member of Assistance Dogs UK.

 

Production / Strobe / Effects

There will be flashing lights throughout most performances, and strobe lighting/smoke/other effects may be used at times. Signage will be displayed within the entrance and around the venue advising of any “out of the ordinary” special effects and where possible, customers will be made aware of specifics in advance. If you have any concerns regarding the use of special effects, please get in touch.

 

Cloakroom

Cloakroom facilities are not guaranteed, and are deployed on an event-by-event basis. Please let any staff members know if you require assistance regarding our cloakroom when you arrive, and they will be happy to help you. Our cloakroom facilities are usually situated on the first floor.