Terms & conditions
1.1. These terms and conditions contain important information about attending our events and the use of our website and other digital platforms. Please read them carefully before buying tickets to our events or joining our website.
1.2. By purchasing tickets, this signifies that you agree to be legally bound by all of the following terms and conditions.
1.3. Although we will make a reasonable effort to notify you of any changes to our terms and conditions (by email or notice on the website/ social media platforms) it is your responsibility to check this document from time to time to ensure you are up to date.
1.4. By using or browsing our website, social media platforms or attending any of our events you agree to follow and adhere to the following terms and conditions.
2.1. By purchasing tickets, you warrant that:
- You are entering a legally binding contract.
- You are at least 18 years of age.
- You are not party to a current self-exclusion agreement with any other licensed gambling operator.
2.2. It is your responsibility:
- To check all personal details are correct when purchasing your tickets.
- To check you are purchasing tickets for the correct date and/ or venue. Tickets will not be refunded, compensated or transferred if this is incorrect.
- To arrive at the event on time as stated on the ticket. Although we will make efforts to accommodate late comers, entry is not guaranteed and you will not be refunded.
- To comply with all venue regulations when attending the event.
2.3. To provide proof of your age and identity upon arrival at the event. You must be able to show either a valid UK driving licence, or passport if asked. Failure to do so will result in you being refused entry and you will not be refunded.
2.4. The venue reserves the right to refuse admission or remove you from the premises if you:
- Compromise the safety or yourself or others.
- Are affecting the enjoyment of others.
- Are affecting the running of the event. For example, if you are acting aggressively or appear to be under the influence of alcohol and/ or drugs.
2.5. Whilst we have no specific dress code for our events, you may be refused access if you arrive wearing leisure wear, such as tracksuit bottoms and football tops.
Should any of the above occur, you will not be entitled to a refund or compensation.
2.6. Intellectual property: You agree by attending our events you are doing so on a non-commercial basis and will not replicate or copy our format, slogans or characters. You also agree not to use or copy any of our artwork, photos, videos, text, graphics, designs, structures and all other intellectual property relating to our digital assets. Any photos or film footage is not to be used for commercial purposes
3.1. We are not legally liable for prizes once they have exchanged hands from the event organisers to the customer.
3.2. You will not be awarded the monetary value of the prize under any circumstances.
3.3. We are not responsible for any issues that arise with third parties which supply prizes, which have been purchased or donated.
3.4. If you wish to leave your prize at the venue you may leave your information with a member of venue staff. Please note that we cannot be held responsible for the prize being damaged or lost during this time and the venue will only hold your prize for 48 hours.
3.5 Do not dance on the tables and benches.
4.1. We endeavour to provide access to our website using our reasonable skill and care, however we cannot guarantee that this will be continuous and uninterrupted.
4.2. We are not responsible for you failing to secure tickets.
4.3. You warrant that the tickets are purchased for personal use only. You may not use your tickets for any commercial or business activity unless provided with written authorisation from the company. You may not resell your tickets at a premium in order to make personal profit. Any attempt to do so will result in these tickets being cancelled without refund or compensation.
4.4. We cannot guarantee that any of our additional services, such as reserving a table, will be available and we will not refund or compensate your tickets if this is the case.
4.5. We will only offer a refund if the event has been cancelled or rescheduled to a different date.
4.6. By purchasing a ticket and/ or entering our events you agree to be recorded by us or agreed third parties to be used for our own promotional/ marketing materials or by approved third parties.
4.7. By purchasing tickets and entering our events you agree that you understand the cost breakdown of the ticket you are entering with.
4.8. You have the right only to a seat of a value corresponding to that stated on your ticket. We reserve the right to find you provide alternative seats to those originally allocated to you. You may not sit in a seat or section that has not been allocated to you by us.
All our venues operate a Challenge 25 policy during the operation of events and if you are fortunate to look under 25 years of age please be aware that you could be asked for proof of age before being permitted access to our events